FREQUENTLY ASKED QUESTIONS

Shipping:

Q) Do you ship to Canada?
A) Yes! We only ship to Canada from within Canada. We do not ship our products outside of Canada.

Q) What does shipping Cost?
A) We use Canada Post so we use their calculated rates. If you go through the checkout order you should get a calculated rate and choose your shipping time. We send to PO boxes. 

Q)Do you offer free shipping?
A)Yes, we are able to give free shipping Canada wide on orders over $150 pretax.

Q)What does age verification mean?
A)We only ship our products to the age of majority. We will not ask you for any documentation prior to delivery. When you accept your parcel Canada Post will ask you for your identification if you appear under the age of Majority. 

Q) Where are you located?
A) We are located in Chilliwack, BC. We are about 1 hour outside of Vancouver, BC.

Q)What is the processing time to get my order?
A) We fulfill orders within 24 hours and do same day or next day shipping. Canada Post does not pick up on weekends, so any orders submitted on the weekend will go out Monday morning.

Q)Do I get a tracking number?
A)Yes, every order will get a tracking number. You will get regular updates if you gave us your email account during the checkout process.

Payment Options:

Q) What payment methods do you accept?
A) We accept credit cards and email money transfers.

Q)What is your email money transfer address?
A) Our email money transfer address is: [email protected]. We are set up for an automatic deposit.

CBD Product Questions

Q) Do your products contain THC?
A) Our products are made mostly with full-spectrum derived from hemp. Unlike CBD products derived from marijuana, our products do not contain the same amounts of THC as marijuana-derived products. Even though ours may contain trace amounts of THC, none of our products will contain over .03% of THC which means there is not nearly enough to get an intoxicating effect. We specialize in CBD not THC. A little THC is beneficial as it helps with the entourage effect. 

Q) Is ChilliwackCBD the manufacture of the products.
We are not the manufacture. We leave that up to the big companies to ensure a quality and accurate product. We partner with manufacturers to reseller their products. The benefit of this is that we can pick and choose only the best companies to deal with that have proven track records.

Q)Are your products Lab Tested?
A) Definitely! We will only bring products that are lab tested. All of the lab tests you can see yourself on the product you're looking for in the question.

Q)What is the percentage of THC in your products?
A) If the product you are looking for is full-spectrum then it will not contain more then .03% THC concentration.

Q)Do you sell a 1:1 ratio?
A)We do not. This is a product you would likely find in a cannabis dispensary store.

New CBD User Questions

Q)I am overwhelmed with all the choices, what CBD product is right for me?
A) That's a great question overall. IF you are new into CBD and you are looking to use CBD for a specific ailment the best thing I can do is tell you to research your specific ailment and CBD to see what the best product is (tincture, vape, topical, etc)

Q)What is a Tincture?
A) If you have heard the term CBD OIL before then a tincture is probably what you are familiar with. A tincture Is the description of a specific dosage type. With a tincture usually, you have a bottle with the CBD extract and a carrier liquid such as MCT oil. The bottle would have a dropper and you would place some of the liquid under your tongue and hold it for 60 seconds and then swallow.

Q) How much CBD do I use?
A) This is a very common question and it's unique to each person and ailment they are using it for. Sometimes with CBD, less is more. When you first start using CBD in topical or edible or tinctures usually you want to start with a few drops to test sensitivity. After that point, you slowly and gradually work up your dosage over day/weeks until you find the dosage that gives you relief. You are very much free to play with the dosage and see what works for you.

Q) Will CBD work for me and my ailment?
A) CBD works with our biological endocannabinoid system (yes this is a real system in our body). Because each person is unique and dosage can be unique this question cannot be answered until you try it. We always encourage people to buy the product and use it until it's done.

Q)How long does it take for CBD to work, how do I know if it's working?
A)Some people experience relief on the first day and others it takes a few weeks to kick in. There is no definitive answer

Q)Does CBD give you a high (intoxicating effect)?
A) All of our products do not have nearly enough THC to give a high. You will need a much higher concentration. Just like alcohol, 1 beer probably won't intoxicate you but if you drink more you will eventually.

Q)Is CBD addictive 
A)The simple answer is no. It's been shown that CBD is a great product to use to decrease withdrawal systems of opioid addiction, nicotine addiction, etc.